Privacy Policy
At AsaanWeb (a product of Dusky Solution), your privacy is our priority. This policy explains what data we collect, why we collect it, and how we protect it — written in plain language, not legalese.
1. Information We Collect
Account Information
When you create an AsaanWeb account, we collect your name, email address, phone number, and billing information. This information is necessary to provide our services.
Website Usage Data
We collect information about how you use our platform, including pages visited, features used, time spent, and actions taken. This helps us improve the platform.
Website Content
When you build websites using AsaanWeb, we store the content, images, and data you upload and create as part of providing our service.
Payment Information
Payment data is processed by trusted third-party payment processors (JazzCash, EasyPaisa, Stripe). We do not store full credit card numbers on our servers.
Device & Technical Data
We collect IP addresses, browser type, device information, and cookies to ensure security, prevent fraud, and improve performance.
2. How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve the AsaanWeb platform, including customer support, billing, and account management.
Communication
We send service-related emails (confirmations, invoices, security alerts) and, with your consent, marketing communications about new features and offers.
Security & Fraud Prevention
We analyze usage patterns to detect suspicious activity, prevent unauthorized access, and protect our platform and all users.
Legal Compliance
We may use your data to comply with applicable laws in Pakistan (PDPA), UAE (TDRA), and other jurisdictions where we operate.
Analytics & Improvement
Aggregated, anonymized data helps us understand how people use AsaanWeb so we can make it better for everyone.
3. Data Sharing & Third Parties
Service Providers
We share data with trusted vendors (cloud hosting, payment processors, email providers) who process data only on our behalf and under strict agreements.
No Sale of Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Ever.
Legal Requirements
We may disclose information if required by Pakistani law, UAE TDRA regulations, or a valid legal order from competent authorities.
Business Transfers
In the event of a merger or acquisition, user data may be transferred as part of business assets, with prior notification to affected users.
4. Data Security
Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption on our servers located in UAE and Pakistan.
Access Controls
Strict role-based access controls ensure only authorized AsaanWeb personnel can access user data, and only when necessary.
Security Audits
We conduct regular security audits, penetration testing, and vulnerability assessments to protect our infrastructure.
Incident Response
In the event of a data breach, we will notify affected users within 72 hours in compliance with applicable regulations.
5. Your Rights & Choices
Access & Portability
You can request a complete export of your data at any time through your account settings or by contacting hello@asaanweb.com.
Correction
You can update or correct your personal information at any time through your account settings.
Deletion
You can request deletion of your account and associated data. Some data may be retained for legal compliance periods.
Marketing Opt-Out
You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.
Cookie Control
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.
6. Regional Compliance
Pakistan — PDPA 2023
We comply with Pakistan's Personal Data Protection Act.
UAE — DIFC / ADGM
Compliant with UAE federal data protection frameworks.
Saudi Arabia — PDPL
Aligned with Saudi Arabia's Personal Data Protection Law.
Privacy Questions?
Contact our data privacy team for any questions, data requests, or concerns.
hello@asaanweb.comAsaanWeb — A Dusky Solution Product | Karachi, Pakistan